This website and its associated web portal and app is operated by Reading Together Limited (“Reading Together”, “us” or “we”).
the personal information we collect about you;
what we do with your information; and
who your information might be shared with.
Who we are
Reading Together Limited is a 'data controller' for the purposes of the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and any subsequent UK data protection legislation and we are responsible for, and control the processing of, your personal information.
our prospective customers and recipients of our marketing communications;
our customers and users (e.g. teachers and parents);
our suppliers, service providers, agents, and subcontractors; and
any individuals whose data we receive from any of the above for the purposes of operating our business and providing our products and services (e.g. pupils).
If you are unsure how this policy applies to you, please contact us (see ‘How to contact us’ below) and we will be happy to help.
What information do we collect and process?
Personal information provided by you
During the course of accessing our website (and its associated web portal and app), using our products and services, contacting us, providing services to us, or otherwise dealing with us, you may provide us with a range of personal data which we will use in the course of our business. This personal information may include:
your name or another unique identifier;
your age and/or date of birth;
your contact details (which may include your landline telephone number, mobile number, and/or email address);
payment or other financial details (e.g. payment card information, bank information);
professional information (e.g. job title and/or type, professional qualifications, industry); and
other related information.
Information we collect automatically
Our website and services may collect certain information about you automatically (such as your IP address, geographical location, browser type and version, time zone setting, operating system and platform).
Personal information provided by third parties
We work closely with third parties and may receive information about you from those sources (such as development teams, business partners, providers of payment services, analytics providers, search information providers), which we will add to the information we already hold about you in order to help us operate our business effectively.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
transfer the personal data and give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices;
give consent to the transfer of his/her personal data abroad; and
give consent to the processing of his/her sensitive personal data (if applicable).
How we use your data and our legal basis for processing your data
We may process your data for a variety of reasons, including because:
we are legally obliged to e.g. to confirm your identity;
the processing is necessary for the performance of the contract with you to provide our Services; or
it is in our legitimate business interests to do so.
In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.
Our main processing activities for personal data, and the legal basis on which we perform those activities are:
Prospective customers/marketing recipients:
We will process your personal data in order to contact you in relation to our products and services and keep a record of our communications (e.g. sales telephone calls, quotations and offers).
Our legal basis for doing so is consent, which you will have given when you provided the personal data to us or one of our suppliers e.g. ‘opted in’ to receiving email marketing from us. You can withdraw this consent at any time by following the instructions in our communications or by contacting us. If you wish to object to direct marketing, you may do so by contacting us. We never directly market to pupils.
We will process your personal data in order to provide our products/services to you and to provide you with information and updates regarding the same. Our legal basis for doing so is that the processing is necessary for the performance of a contract. We will also keep a record of your data and use it for related purposes, including account management, customer support, and audit purposes, on the basis that we have a legitimate interest in doing so.
We may also contact you in relation to our products and services. Our legal basis for doing so will be the same as for prospective customers, as set out above.
Suppliers, service providers etc.:
We will process your personal data in order to receive goods and/or services from you and to manage our relationship, including making payments to you, dealing with accounts issues, placing orders etc. Our legal basis for doing so is that the processing is necessary for the performance of a contract.
Individuals about whom we receive information from our customers or suppliers:
We may receive information about individuals from our customers or suppliers, which we use in the course of our business, most notably pupil data. We use this information to provide the Services to our customers. Our legal basis for doing so is our and/or a third party’s legitimate interests.
Other processing activities
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of training, fraud prevention, and/or quality assurance. We may also retain copies of communications and details provided to us by you, for example support requests, account queries, complaints, for internal account management and auditing purposes. This is done on the basis of legitimate interests.
Storage of your information and who your information might be shared with
We may disclose your personal data to:
other companies within our group to the extent that there is a legitimate interest in doing so to support our business aims;
our agents and service providers, to the extent that they require access to the data in order to provide goods/services to us, in which case they will be bound by a contract requiring them to process personal data in accordance with the requirements prescribed by data protection law;
law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
a third party purchaser if we sell our business, in which case, customer and user information will be a transferred asset.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
access to your account is controlled by a password and user name that are unique to you;
we store your personal data on secure servers; and
• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
All information you provide to us is stored by AWS on secure servers which have been validated against ISO 27018 by an independent third party assessor.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Transfers of your information out of the EEA
We may need to transfer your personal data outside the European Economic Area, for example for storage purposes (see ‘Storage of your information and who your information might be shared with’ above) or when we use certain trusted third party providers, such as Survey Monkey and Mailchimp.
We will only do this if appropriate safeguards are place in accordance with data protection legislation. For more information on the safeguards in place with our third party suppliers, please see their privacy policies below (as updated from time to time):
Mailchimp - https://mailchimp.com/legal/privacy/
How long do we keep your personal information?
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
However, we endeavour to cease holding personal details for longer than 90 days after the first of the following events:
the contract with the school ends or is terminated.
the school informs us that you have left the establishment (where you are a teacher).
the school informs us that a child has moved school, or is no longer in need of the product.
you close your account (where you are a parent or on behalf of the school).
What rights do you have?
You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. You can review and change your information by contacting us.
You have a number of rights in relation to your personal data, these include the right to:
find out how we process your data;
request that your personal data is corrected if you believe it is incorrect or inaccurate;
obtain restriction on our, or object to, processing of your personal data;
if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);
if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing;
obtain a copy of the personal data we process concerning you. We will take steps to verify your identity before responding to your request. Once we have verified your identity we will respond as soon as possible and in any event within one month; and
lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.
If you would like to exercise any of your rights or find out more, please contact us.
How to contact us
Changes to this policy
This policy was last updated on 10th October 2019.
We may change this policy from time to time. Please check the policy periodically for any changes.